Contact Center AI
Lower cost and increase customer satisfaction with the best of Google's AI technology.
BENEFITS
Improve customer service with AI that understands, interacts, and talks
Create agents that are superheroes for your customers
Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance.
Enable natural interactions with virtual agents
Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant.
Empower your teams with actionable insights
Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more.
KEY FEATURES
Enable rich and conversational experiences with AI-powered capabilities
Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.
Contact Center AI Platform
Contact Center AI Platform completes cloud native platform to support multichannel communications between customers and agents, optimized for the smartphone era.
Agent Assist
Agent Assist empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.
Insights
CCAI Insights uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.
Virtual agent, powered by Dialogflow CX
Dialogflow CX allows enterprise customers to create advanced virtual agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions.
Solution Partners
